Order fulfillment is the complete business process that begins when a customer places an order, and then finishes when he or she receives delivery in full. Bergen Logistics provides order fulfillment, warehouse management, pick and pack, and shipping services for its clients (manufacturers and sellers) in the women’s fashion industry.
Technologies at Bergen Logistics
Bergen Logistics manages its several global warehouses, and serves it clients, through multiple integrated technologies that include:
- A cloud-based enterprise resource planning (ERP) system that is shared among two or more Bergen Logistics warehouses and all of its clients.
- Warehouse management systems (WMS) is a major component of the ERP system. In real time, at each warehouse, a WMS tracks an item received from any manufacturer until that item ships to a customer.
- State of the art laptop computers (and other portable devices) through which warehouse managers and staff members monitor and control the warehouse through its WMS system.
- Third-party online stores, through which customers and clients can track orders 24/7, in real time.
- Automated conveyor systems that move folded clothing and fashion accessories through the Bergen Logistics warehouse.
- Automated garment on hanger (GOH) speed rails that move couture (women’s fashions) through a warehouse.
Typical Bergen Logistics Order
Here is a typical Bergen Logistics order fulfillment:
- To begin the order-fulfillment process, a customer places an order through a seller that is a Bergen Logistics client.
- The WMS directs warehouse staff members (and automated systems) to pick and pack the order items.
- The order ships to the customer through a courier.
- To finish the order-fulfillment process, the customer receives the order.